Welcome to SA Market. This Warranty Policy outlines the coverage, limitations, and claim procedures for eligible products purchased through our store or online platform. By placing an order, you agree to the terms detailed below.
1. General Warranty Scope
- Manufacturer Warranties: Selected equipment, machinery (e.g., motorized or battery-operated sprayers, pumps, engines), and technical tools carry a limited manufacturer warranty where explicitly stated on the product page or packaging.
- Non-Warranty Items: Agricultural chemicals, fertilizers, pesticides, seeds, perishable goods, and disposable safety gear (masks, gloves) do not carry a warranty once opened, unsealed, or applied.
- Third-Party Products: For items covered directly by the brand manufacturer, warranty claims must be routed through the brand’s authorized service centers in Pakistan, though SA Market will assist in providing proof of purchase.
2. What Is Covered
- Internal mechanical, electrical, or manufacturing defects that prevent the product from functioning under normal operating conditions.
- Defective parts or factory assembly faults reported within the specified warranty period (starting from the date of invoice).
3. What Is Not Covered (Exclusions)
The warranty is automatically voided under the following circumstances:
- Normal wear and tear, cosmetic damage, scratches, dents, or natural degradation of parts (nozzles, rubber seals, filters, hoses).
- Damage resulting from misuse, overloading, neglect, improper storage, or failure to follow the manufacturer’s instruction manual.
- Exposure of equipment to corrosive chemicals, contaminated water, or non-recommended solutions that clog or erode pumps and motors.
- Unauthorized repairs, tampering, technical modifications, or use of non-standard spare parts.
- Damage caused by external factors including power surges, water submersion (for non-waterproof items), fire, drops, or transit damage after successful delivery.
4. How to Claim Warranty
To initiate a claim, complete the following steps within the active warranty window:
- Submit Proof: Contact our support team with your original order number, purchase invoice, and clear photographs or short videos showing the defect and product serial number.
- Technical Assessment: Our technical team will review the issue. If eligible, you will be instructed to ship or bring the unit to our service center in Chishtian.
- Inspection & Resolution: Upon physical inspection:
- If the defect is covered, the item will be repaired using authentic spare parts, or replaced if non-repairable (at our or the manufacturer’s discretion).
- Shipping costs for sending the item to the service center are borne by the customer; return shipping of the repaired/replacement item is covered by SA Market if the claim is approved.
5. Limitation of Liability
SA Market is not liable for secondary or consequential losses resulting from equipment failure, including crop loss, labor downtime, chemical wastage, or personal injury due to equipment handling.
6. Contact for Warranty Support
For claim inquiries or technical evaluations, contact us:
- Store Name: SA Market (Atif Spray Center)
- Address: 43/B Grain Market, Chishtian, Pakistan
- Email: info@samarket.pk
- Phone: (686) 492-1041
