At SA Market, we are dedicated to delivering your orders safely, quickly, and reliably to your doorstep. We deliver across Pakistan to ensure you receive your products without any hassle.

1. Shipping Rates & Delivery Coverage

  • We deliver to all cities, towns, and regions across Pakistan.
  • A flat shipping fee of Rs. 250 applies to all standard orders nationwide, regardless of location.
  • Any promotional free-shipping offers or additional fees for bulk shipments will be displayed clearly at checkout.

2. Order Processing Time

  • Orders are typically processed and packed within 1 to 2 business days (Monday through Saturday).
  • Orders placed on Sundays or official public holidays will be processed on the next regular business day.
  • Once your package has been handed over to our courier partner, you will receive a confirmation message or email containing your tracking details.

3. Estimated Delivery Times

  • Major Cities (Lahore, Karachi, Islamabad, Multan, Faisalabad, etc.): 2 to 4 business days after dispatch.
  • Other Cities & Rural Areas: 3 to 6 business days after dispatch.
  • Delivery times are estimates and may occasionally be delayed due to severe weather, public holidays, or unforeseen courier disruptions.

4. Cash on Delivery (COD) & Payment

  • We offer Cash on Delivery (COD) across Pakistan.
  • Please ensure you have the exact order amount ready in cash when the courier arrives.
  • For advance payment orders (bank transfers, cards, or digital wallets), packages are dispatched once payment confirmation is received.

5. Shipping of Agricultural Products & Regulated Items

  • Certain items—such as agricultural chemicals, pesticides, liquid fertilizers, or specialized farm products—require safe handling during transit.
  • These products are packed in strict accordance with safety standards to prevent leakage, damage, or contamination.
  • Regulated items may occasionally have specific route restrictions depending on local courier regulations.

6. Order Tracking

  • Once dispatched, a unique tracking number and courier tracking link will be shared with you via SMS or email.
  • You can use this tracking number on the courier partner’s website to check the live status of your shipment.

7. Address Accuracy & Delivery Attempts

  • Please ensure that your complete shipping address, landmark, and active phone number are provided accurately during checkout.
  • Couriers typically attempt delivery up to two times. If you are unreachable or the address is incorrect, the package will be returned to our facility.
  • Re-dispatching a returned package due to incorrect contact details or non-availability may incur an additional delivery fee of Rs. 250.

8. Damaged, Tampered, or Missing Items in Transit

  • Inspect the outer packaging carefully before accepting delivery.
  • If the parcel appears visibly torn, heavily crushed, leaking, or tampered with:
    • Note the damage with the delivery agent before accepting, or refuse to accept the parcel.
    • Take clear photos or a short video of the package showing the condition and the shipping label.
    • Contact SA Market immediately so we can file an inquiry with the courier and send an exchange or replacement.

9. Order Cancellation Before Shipment

  • If you need to cancel your order, please notify us immediately.
  • Orders can only be cancelled before they have been packed and handed over to our delivery partner.
  • Once dispatched, the shipment must be processed under our standard Return & Refund Policy.

10. Contact Us For any questions, shipping delays, or delivery support, reach out to us directly:

SA Market

Atif Spray Center

43/B Grain Market, Chishtian, Pakistan

Email: info@samarket.pk

Phone: (686) 492-1041