Refund and Returns Policy

Last Updated: August 24, 2026

At SA Market, we want you to be satisfied with every purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can assist you with a return, replacement, or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

After 30 days, we may not be able to accept a return or provide a refund unless the issue is covered by a product warranty or applicable consumer protection requirements.

2. Eligibility for Returns

To qualify for a return, the product should generally:

Be unused and in its original condition
Be returned with its original packaging
Include all accessories, parts, manuals, or other items supplied with the product
Be accompanied by proof of purchase or order information

Products that have been used, damaged after delivery, altered, or returned without the required components may not qualify for a full refund.

3. Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is:

Damaged during delivery
Defective
Incorrect
Missing essential parts or accessories

please contact us as soon as possible.

For damaged or incorrect products, we may request photographs or videos showing the product, packaging, shipping label, and damage or issue so that we can investigate the matter with our team or delivery partner.

Where appropriate, we may offer a replacement, exchange, repair, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return because of their nature, safety requirements, hygiene considerations, or applicable regulations.

These may include:

Products that have been opened, used, or consumed where return is not appropriate
Perishable products
Certain agricultural chemicals, pesticides, insecticides, or other regulated products
Products that cannot be safely resold after opening or use
Gift cards
Downloadable or digital products
Products specifically identified as non-returnable on their product page
Items damaged through misuse, improper storage, installation, or handling by the customer

If you are unsure whether a product can be returned, please contact us before sending it back.

5. Agricultural Products and Chemicals

For agricultural products, including pesticides, insecticides, fertilizers, seeds, crop-protection products, and similar items, return eligibility may depend on the product type, condition, packaging, applicable regulations, and whether the product has been opened or used.

Do not return or ship any regulated or hazardous product without first contacting SA Market for instructions.

6. Refund Process

Once we receive your returned product, we will inspect it and determine whether the return meets our eligibility requirements.

You will be notified once the inspection is complete.

If your refund is approved, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

7. Partial Refunds

A partial refund may be issued where:

The product has been used or damaged after delivery
The product is missing original parts or accessories
The product is returned in an incomplete condition
The product has been damaged because of improper handling or storage
The product has decreased in value because of use beyond what is necessary to inspect it

The final refund amount will depend on the condition of the returned product.

8. Sale and Promotional Items

Products purchased during a sale or promotional campaign may be subject to specific return or refund conditions stated on the product page or during checkout.

If a promotional product is eligible for return, the refund will normally be based on the actual amount paid for the product.

9. Exchanges

We may offer an exchange or replacement when a product is defective, damaged, or incorrectly supplied.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another suitable product, subject to availability and agreement.

10. Return Shipping Costs

If the return is required because:

We sent the wrong product
The product arrived damaged
The product is defective
The order has another issue caused by SA Market

we will determine the appropriate return-shipping solution.

For returns requested for reasons such as changing your mind, ordering the wrong product, or no longer needing the item, return shipping costs may be the customer’s responsibility.

Original shipping charges may be non-refundable where the return is not caused by an error on our part.

11. How to Request a Return

To request a return or refund, contact our customer support team and provide:

Your name
Order number
Product name
Reason for the return
Photos or videos, if the product is damaged or defective
Any other information required to evaluate your request

Email: info@samarket.pk
Phone: (686) 492-1041

Please wait for return instructions from our team before shipping a product back.

12. Return Address

SA Market
Atif Spray Center
43/B Grain Market
Chishtian, Pakistan

Do not send a return to the manufacturer unless specifically instructed by SA Market.

13. Late or Missing Refunds

If your refund has been approved but you have not received it:

Check your bank or payment account.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.
If the refund is still missing, contact us at info@samarket.pk.

We will assist you in checking the status of the refund.

14. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, dispatched, or handed over to a delivery partner.

If an order has already been shipped, you may need to follow the applicable return process.

15. Products Covered by Warranty

Some products may include a manufacturer’s or seller’s warranty.

Warranty claims may have conditions that are different from our standard return policy. Where applicable, the warranty terms provided with the product will apply.

A warranty generally does not cover damage caused by misuse, improper installation, unauthorized modification, negligence, or failure to follow the manufacturer’s instructions.

16. Refunds for Unavailable Products

If SA Market is unable to fulfill an order because a product becomes unavailable, we may cancel the affected item or order and issue an appropriate refund for the amount paid.